77luck Privacy Policy
This page describes what we collect when you use 77luck and how we keep that data protected. We handle your personal information according to applicable data-protection law in the jurisdictions where we operate. Our practices cover account registration, identity verification, payment processing, tournament participation, and customer support interactions.
We collect personal data only for specific purposes: account creation, identity verification (KYC), fraud prevention, payment settlement, and service improvement. We do not sell your data to third parties for marketing. We share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), verification service providers, and law-enforcement agencies where legally required. Our servers may be located outside Indonesia; data transfers are protected by contractual safeguards.
Your rights include access to your data, correction of errors, and deletion requests (subject to legal retention requirements). You can contact our support team during business hours to exercise these rights or ask questions about our privacy practices.
Data We Collect on 77luck
Account Registration Data
When you register a 77luck account, we collect your email address, password (encrypted), and basic contact information. We use this data to create your account, send you service notifications (tournament updates, deposit confirmations, withdrawal status), and provide customer support. Your email is how we verify your identity during account recovery and communicate critical account changes.
Identity Verification Information
We require identity verification before you can access sportsbook markets or enter tournaments. We collect government-issued ID (KTP, passport, or driver's license) and proof of residence (utility bill or bank statement). We use this data to comply with anti-money-laundering (AML) regulations and prevent fraud. We store these documents securely and do not share them except where required by law or to comply with regulatory requests. You can request deletion of verification documents after a retention period (typically 7 years for regulatory compliance).
Payment and Transaction Data
When you deposit funds, we collect payment method information (your digital-wallet identifier or bank account details), transaction amount, date, and time. When you withdraw, we record the destination account, amount, and settlement status. We share payment data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your transactions. We retain transaction records for accounting, fraud prevention, and regulatory compliance — typically for seven years.
Usage and Activity Data
We collect data about your use of 77luck: which games you access, tournament entries, match selections, account login times, and IP address. We use this data to detect fraud, prevent abuse, personalize your experience, and improve our platform. We may analyze usage patterns to understand player preferences across slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets (Liga 1, Piala AFF, Champions League), and esports. This analysis does not involve selling your data — it is internal only.
Cookies and Tracking Technology
Our platform uses cookies to maintain your session, remember your preferences, and track your activity for security purposes. We use analytics cookies to understand how users navigate the platform. You can disable cookies in your browser, but some platform features may not function properly. We do not use third-party advertising networks or track you across external websites.
We collect data for service delivery and compliance, not for sale to advertisers or data brokers.
77luck Data Protection and Your Rights
How We Protect Your Data
We use encryption (SSL/TLS) to protect data in transit between your device and our servers. We store sensitive data (passwords, payment information) encrypted at rest. We limit employee access to personal data on a need-to-know basis and maintain audit logs of data access. Our infrastructure includes firewalls, intrusion detection, and regular security assessments. However, no security is absolute — we cannot guarantee standard security practices against unauthorized access. In the event of a data breach, we will notify affected users and regulatory authorities as required by law.
Third-Party Processors and Data Sharing
We share personal data with essential third parties only: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification providers, law-enforcement agencies (upon legal demand), and fraud-prevention services. We do not sell your data to marketers or data brokers. We do not share your data with unrelated gaming operators or third-party advertisers. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Data Retention and Deletion
We retain account data (email, account settings) as long as your account is active. Upon account deletion, we retain transaction records and verification documents for seven years to comply with financial-services regulations. Personal data collected for marketing or analytics is retained for up to two years unless you request earlier deletion. You can request deletion of specific data by contacting our support team; we will comply within 30 days except where legal retention requirements apply.
Your Rights Under 77luck Privacy
You have the right to access all personal data we hold about you. You can request a download of your data in a structured, portable format. You can request correction of inaccurate data. You can request deletion (subject to legal retention requirements). You can object to certain processing, such as analytics use. You can withdraw consent for communications or cookies. To exercise any of these rights, contact our support team via email or the contact form on this site. We will respond within 30 days.
-
Request access to your data
Email our support team requesting a copy of all personal data we hold about you.
-
Receive your data export
We provide your data in a portable format (CSV, JSON, or PDF) within 30 days.
-
Request correction or deletion
Contact support to correct inaccuracies or request deletion (subject to legal holds).
Data Transfer and Jurisdiction
Our servers may be located outside Indonesia. When we transfer your data internationally, we use contractual safeguards (data-processing agreements, standard contractual clauses) to protect your information. By using 77luck, you consent to your data being processed and stored outside your home country where necessary. If our operations move or our processors change, we will notify you of any material changes to data handling.
Jurisdiction-Restricted Service
We at 77luck operate in jurisdictions where local law permits online gaming. Your data is protected according to the data-protection laws of the jurisdictions where we operate. If you are in a jurisdiction where our service is restricted, you should not use 77luck and we will not collect your data. If you believe we are processing your data unlawfully or in violation of your privacy rights, you have the right to lodge a complaint with your local data-protection authority.
Contact and Support
Our support team is available during business hours to address privacy questions, assist with data-access requests, and help with account concerns. We serve users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. You can reach us via the contact form on 77luck, email, or live chat. We do not charge for privacy requests or data-access downloads.
This privacy policy is current as of this publication date. We may update our practices to reflect changes in law, technology, or business need. Material changes will be communicated to you via email or prominent notice on our platform. Your continued use of 77luck after a policy update constitutes acceptance of the new terms.
We at 77luck are committed to transparent data handling, user consent, and regulatory compliance. Your personal information enables us to deliver our services — slot tournaments, live-dealer tables, sportsbook markets, and esports competitions — securely and fairly. We respect your privacy rights and will respond to your requests for access, correction, or deletion within the timeframes required by law. If you have concerns about how we handle your data, contact our support team immediately.